Listen to Your Peers
Is there a single hair company website or even beauty shop that you know of with hundreds of women waiting inside to answer your questions or eliminate your doubts about a particular hair product? I don’t think so, and that’s what makes Ali Express so different.
Even if a vendor has five diamonds or one crown, still take the time to review what customers have said about the product quality, delivery speed, durability, and even more importantly the customer service.
This last part can decide whether or not you ever buy from a particular vendor again because if you receive hair, as I did, that is completely wrong, efficient and sincere customer service can quickly turn your nightmare back into the fairy tale you hoped it would be.
Plus, when there are hundreds of reviews on a particular product, the chances are higher that people will post real pictures of themselves with a fresh install or straight out of the packaging, allowing you the opportunity to see what the hair looks like, unedited and often, up close.
Seller is attentive and responds to each piece of feedback. Offers to recommend the correct color on next purchase if asked. Communication with the seller is key before purchase.
Know what to look for
You can spend time studying all the reviews you want, but if you don’t know what red flags you should be looking for, then what’s the point? Often the quality of hair from a high-rated vendor might depreciate over time due to the fact that as their popularity skyrockets, they have a harder time keeping up with the purchase orders.
The easiest way to be able to tell if you’re dealing with such a vendor is to look at the oldest comments and compare them to the newest ones. Another red flag to look for is poor customer service.
If a good handful of people are complaining about this, run for the high hills. This is one of the biggest advantages to using Ali Express to buy hair, so if the feedback from a vendor tells a different story, just know that if you choose to order hair and it does not arrive in the condition it was promised, you will be in for a fight to get your money back. Although Ali Express offers buyer protection, it is limited to you not receiving the product you ordered or not receiving the product at all.
For any other concerns about quality or condition of the product upon arrival, you have to go through the customer service of that particular vendor in order to work out a solution before then escalating the dispute to Ali Express. Save yourself the headache and frustration by working with a vendor that will value your satisfaction above your coins. The importance of good customer service cannot be understated.