RED FLAG: Product does not arrive as advertised. Seller does nothing to remedy the mistake. Instead, offers discount and gifts to customer who left positive feedback.
Personal customer service
Each vendor has at least one customer service representative who is assigned to answer potential customer questions. This is an invaluable service for any hair extensions provider. Most hair company websites expect you to rely on a handful (if any) customer reviews and offer a very limited number of pictures which, more often than not, don’t even include what the hair actually looks like on a human head.
On Ali Express not only can you ask questions about the quality, color, texture, length, and even sizing (for wigs), but you can actually ask these representatives to send you unaltered pictures of the hair extensions or wigs in their natural form; even pictures of the hair on happy customers!
Not only that but great vendors have representatives that follow up with you after you’ve received the hair to make sure that it was received without defects or issues, just to make sure you are satisfied with the product. Hair that is purchased in the wrong color, is delivered in poor shape, or wigs that aren’t the right size are not the end of the road for your hard earned money.
If you aren’t satisfied for any reason, a vendor with good customer service will try their best to make it right. This was the part I had no clue about, and most people with nightmare stories about Ali Express share a similar ignorance. That or they simply missed the red flags in the reviews about a particular seller’s not-so-nice customer service.
Put it in your cart
This little trick is reserved for those who have made an order on Ali Express and have created an account. What this does is keep track of a particular hair product that you would like and it notifies you by email when the price of the item has gone down.
On Ali Express most of the vendors have sales on their hair extensions, and they can range from a couple bucks to almost a hundred dollars off! If you put hair in your cart, or better yet create a wish list on your account you will receive those notifications any time there is a price change. It’s a good way to keep wanted items in queue until the right price comes along.
Most of the hair extensions on Ali Express are sold in bundles with closures in a variety of lengths, making your shopping experience more streamlined and cost-effective.
Of course, you are more than welcome to buy more hair wefts separately or to buy a frontal, for instance, alone. In that case I would recommend going directly to the seller’s store page and shopping there. This applies especially for frontals in order to guarantee that the hair piece you buy matches the texture of the hair in your bundles exactly.
Keeping in mind these tips and tricks, you should be able to avoid most of the common hair blunders of first time shoppers on Ali Express. Visit the website, save some dough, and give yourself the edge to get ahead of your friends in the hair game.
Read the previous post => How Ali Express Has Changed The Hair Extensions Game