Umm…Say What Now? WEN Cleansing Conditioner Causing People’s Hair to Fall Out

WENDid you guys hear about this shenanigans? My first reaction was utter shock, for some reason even though I never purchased not one bottle of this stuff I held the line in the highest regard.

Then my second reaction was, how? What in the world could they have in that stuff that could cause massive clumps of peoples hair to fall out; While at the same “curing all scalp issues” according to the infomercial?

Of course I had to get to the bottom of this, what could Chaz Dean have done? And does he know that I actually recommended his product to my mother?

According to word on the street, there is a class action lawsuit that has been filed in California in the Summer of last year. The suit is against Guthy-Renker who is the parent company of WEN.

According to the details of the suit the WEN Cleansing Conditioner specifically causes hair loss and if you are smart enough to stop using it, your hair continues to fall until there is literally nothing left.

That might be a bit dramatized but I promise you its only a ‘bit’. The suit was filed but Amy Friedman who happens to be a medical nurse practitioner from Florida.

She was sold like many of us by the WEN infomercial and took the plunge purchasing the conditioner. According to the details:


“Within two weeks of beginning use of her WEN Cleansing Conditioner, [she] began losing substantial and abnormal amounts of hair [and] the hair loss continued for approximately three more weeks [and she] lost one quarter to one third of the hair on her head.”

Amy is suing the company for her hair loss. When you add the emotional toll this must have had on her, it could be a pretty hefty bill for the “all natural” product company.

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About Petra


Hi I'm Petra Lomax , a staff writer and editor for BlackHairInformation.com . I am Jamaican born and raised and moved to the United States in my early 20's. I have a BA in Political Science and International relations as well as an MBA and a Masters In Project Management. I love travel, culture and anything that has to do with creative media and business.

About Petra


Hi I'm Petra Lomax , a staff writer and editor for BlackHairInformation.com . I am Jamaican born and raised and moved to the United States in my early 20's. I have a BA in Political Science and International relations as well as an MBA and a Masters In Project Management. I love travel, culture and anything that has to do with creative media and business.

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Comments

  1. Phoenix McGee

    I was going to purchase some myself but after checking out their fb page, I changed my mind. Nothing but complaints. I’ll stick to the stuff I know.

  2. Markisha Tingle

    I don’t think co washing should be done all the time im sticking with washing with shampoo and conditioner

  3. Alejandra Montanez

    I tired this, and the first time I used it my hair clumped up really bad and came out. Tried it again and it didn’t. Not sure why, but I asked for my money back lbs

  4. Sherry Jones

    Yep, true my hair is thin as paper and continues to fall out gotta get some keranique. Rogaine or yeast infection cream something to stop it but stay away from Chaz,!

    1. Julie R Salazar

      I have tried wen hair products which did nothing for my hair. Breakage and shedding continued until I stopped using it and started weekly natural deep hair mask and following other natural hair technics that has improved my overall hair health. Now practically no breakage and experiencing grow. Reading and learning from this blog and watching others, like Curly Nikki and Urban Bush Babes has literally saved my hair. Can’t thank you guys enough. Try their natural remedies you won’t be disappointed????

  5. Chanelle Coleman

    I tried this mess… Didn’t make my hair fall out but my hair never felt clean! It was limp like I had buildup on it

  6. Brittney Price

    Brandi Brooks thanks it would suck to pay for $50 shampoo and have your hair fall out. . .it did make my hair look and feel bomb though. .

  7. J'Leaha Kalitta

    It made my hair fall out.. at first I thought that it was normal. I always lose hair in the shower. But then I realized it was more than normal. I stopped using it and my hair is a lot thinner than it used to be.. 🙁

  8. Alexandra Hicks

    Nothing new. 2 of my friends with different hair types both lost a lot of hair. It matted up her hair the first time!

  9. Carla D.

    I’ve used Wen on natural hair for 3 years with no hair loss

  10. Carla D.

    I’ve used Wen on natural hair for 3 years with no hair loss

  11. Lynn DeCosta

    hmmm the very 1st time I used it I had issues cause I didn’t follow the instructions after all it’s not a shampoo it’s a cleanser when it was time for another wash I followed the instructions love love love it

  12. Sheree RowellArmstead-Morgan

    There is suppose to be a class action lawsuit on this product. If they win, WEN, will be bankrupt. He is doing an hour long infomercial. He needs money!

  13. Sharmaine Lavender

    It happened to me. So for all those who say it won’t, just give it some time. I had to do the big chop because of it. The way it fell out was insidious.

    1. Lee

      I think over ten years is long enough, don’t you?

    2. Lee

      I think over ten years is long enough, don’t you?

  14. Shyanne Bambino

    Been using this for 1year never had a problem but everyone has different types of hair so to each their own

  15. Sharonda Cannon

    I have been using WEN for years and i have never had a problem! Does great things for my hair and scalp. Speaking for myself it’s great on my hair!

  16. Rakkel

    I used WEN once and my hair started falling out in clumps. That was my first and last time using WEN. I wouldn’t recommend WEN to a dog !

  17. Rakkel

    I used WEN once and my hair started falling out in clumps. That was my first and last time using WEN. I wouldn’t recommend WEN to a dog !

  18. Lee BerklinGaynor

    I’ve been using WEN for over 10 years and haven’t had a day that I lost hair from using it. I started WEN while I had a relaxer in my hair without any adverse effects. I stopped using a relaxer a little over a year ago while still using WEN agony still no adverse effects. My hair is still growing, after the Big Chop, and all the new products I’ve added to my regimen. So maybe some people have had a bad reaction, but I haven’t and I’m not going to stop using it now.

  19. Lee BerklinGaynor

    I’ve been using WEN for over 10 years and haven’t had a day that I lost hair from using it. I started WEN while I had a relaxer in my hair without any adverse effects. I stopped using a relaxer a little over a year ago while still using WEN agony still no adverse effects. My hair is still growing, after the Big Chop, and all the new products I’ve added to my regimen. So maybe some people have had a bad reaction, but I haven’t and I’m not going to stop using it now.

  20. Leah James

    I’ll stick with Cantu Shea Butter organic Shea Butter and olive oil . My hair loves natural oils and Shea Butter . It hates commercial products with chemicals .

  21. Leah James

    I’ll stick with Cantu Shea Butter organic Shea Butter and olive oil . My hair loves natural oils and Shea Butter . It hates commercial products with chemicals .

  22. A.Hill

    I order WEN in 2011 I place an order for the fig conditioner that was recommended for black hair (im all natural) I didn’t notice any hair loss but I started getting a bad rash on my neck. I got it to go away but after using product again rash come back so I figured it was something in it I had a reaction too. So I re order but this time I order the oringal condish (order the almond) and again after using product rash return..I stopped using WEN completely.. Not worth itching all day and neck looking a hot mess.. Use Shea Moisture products or other natural products.

  23. A.Hill

    I order WEN in 2011 I place an order for the fig conditioner that was recommended for black hair (im all natural) I didn’t notice any hair loss but I started getting a bad rash on my neck. I got it to go away but after using product again rash come back so I figured it was something in it I had a reaction too. So I re order but this time I order the oringal condish (order the almond) and again after using product rash return..I stopped using WEN completely.. Not worth itching all day and neck looking a hot mess.. Use Shea Moisture products or other natural products.

  24. chinyere

    I used Wen on and off for years with no problems. Every product doesn’t work for every person. Wen is one of those products where you either love it or you don’t. You have to use it to find out if it works for you. You can’t really go by someone else’s opinions.

  25. chinyere

    I used Wen on and off for years with no problems. Every product doesn’t work for every person. Wen is one of those products where you either love it or you don’t. You have to use it to find out if it works for you. You can’t really go by someone else’s opinions.

  26. MsCurlyKat

    A few years ago I had a Wen starter kit, the cleansing conditioner, I think a deep conditioner, and a styling mist or something. I used it a couple times, and was glad the product was small sized, as I was not impressed. It wasn’t until much later that I read page upon page of horror about hair loss. I think I dodged a bullet, my hair is thinning on its own and doesn’t need any help.

  27. MsCurlyKat

    A few years ago I had a Wen starter kit, the cleansing conditioner, I think a deep conditioner, and a styling mist or something. I used it a couple times, and was glad the product was small sized, as I was not impressed. It wasn’t until much later that I read page upon page of horror about hair loss. I think I dodged a bullet, my hair is thinning on its own and doesn’t need any help.

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