Personal customer service
Not sure what size cap to get? Have questions about the natural styling or quality of the hair? Each vendor, depending on the size of the company usually has one or more customer support representatives on hand to answer any questions that customers might have about their hair extension products.
Depending on the reputation of the company’s customer service, these reps will usually respond within a day or two. Sometimes they are online for a live chat, indicated by a colored emoticon directly beneath the “Contact Seller” box.
Why take a blind leap of faith when you can talk directly to a representative to assist you with your concerns. They are also available after you have purchased and received your hair for any dissatisfaction or problems with the order. Ali Express offers a money back Buyer protection so if you receive something that is not what you ordered, or does not appear as it was advertised, you can return it for a full or partial refund, depending on the circumstances.
No holds barred customer feedback
If you’re the type of person who is wary of assurances that come directly from a seller, each vendor’s page not only allows you to view the feedback scores for each product, but also the customer reviews.
Feel free to peruse statements from real people, many who are in the US, that are candid and objective real people who decided to trust the vendor, before you do.
What’s nice about this is the fact that if a vendor has a large number of purchases and therefore reviews, there is a great deal of material to sift through allowing you to find out the good, the bad, and the ugly about the hair that you are considering purchasing.
Most of the time people will also post pictures of the hair in its packaging as they first received it as well as how it looks installed, allowing you to see if there are any differences between what the vendor is selling and the reality of the product. There are also usually comments about the delivery speed as well as how customer service handled any complaints or problems that customers have had with the hair, so it is definitely a good place to check out before purchasing.
On Ali Express, vendors are graded not only based on the quality of their customer feedback, but also on the how much feedback they have received.
The lowest level is represented by simple medals, representing a low quantity of customer feedback, which is generally where newer vendors land, however, the most well known vendors on Ali Express have badges littered with diamonds, and even the elusive crowns, which represent vendors who have received upwards of 20,000 customer reviews.
Usually these are the most trusted vendors and their products will have thousands of reviews to look through, which reveal everything from their consistency, to their lack of customer service.
So why take another risk on an unfamiliar hair company’s website when Ali Express offers all of the tools necessary to guarantee a satisfactory purchase? Quality hair is not easy to come by, and certainly not cheaply, but Ali Express breaks all the rules.
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