Who fulfills my order?

Items fulfilled by Amazon are shipped from an Amazon Fulfillment Center to you. All of Amazon's standard shipping rates and policies apply to these items. See The Delivery Policy

How do I use BlackHairInformation.com's shopping cart?

Search for the items you want to buy. Click "Add To Cart" for each item you want. If the item has multiple sellers, you will be offered the "Select Options" button to select the seller of the item before adding to the cart. If you want to buy more than one unit of an item, simply input the desired quantity in the "Qty" field, and click "Update Cart". If you need to shop for more items, continue shopping. After you've added all items you want to purchase to your shopping cart, click "Check Out at Amazon.com" and log in following the onscreen instructions.

What is the Return Policy

Because order fulfillment is provided by Amazon.com, all orders are subject to the current Amazon.co.uk Returns Policy.

You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Amazon will also pay the return shipping costs if the return is a result of their error. Items should be returned in their original product packaging.

Does BlackHairInformation.com accept phone, fax, email or snail mail orders?

Unfortunately not. All pricing on products and shipping are available on the website only.

You may however contact us if you are having any problems using the site.

After I submit an order with BlackHairInformation.com, how will I be advised of the order's progress?

Amazon.com will keep you informed of your order via e-mail. After you place an order, the carrier, ship date, and estimated delivery date for your package will be emailed to you as soon as you see the receipt on your screen. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

Is the BlackHairInformation.com website secure? What type of security features are utilized to safeguard my information?

Security is a top priority at BlackHairInformation.com. When you submit sensitive information via the website, your information is protected both online and offline. You can safely enter your entire credit card number via Amazon.com's secure server, which encrypts all submitted information.