FAQ

➜ How long until I see a difference?

Thats a great question! We are all unique and our bodies process vitamins in different ways. For that reason how long it takes to see a difference will vary. But as rule of thumb you should expect to see a difference in the overall length and thickness of your hair in 90 days. Please be sure to take before and after pictures so that you can accurately compare the difference.

➜ Are there any side-effects?

No there are no known side-effects for our vitamins.

➜ Can children use these vitamins?

No. These vitamins are intended for people over the age of 18.

➜ How do get my discount if I order on Amazon?

The 2 and 3 month supply discounts are added in the checkout on Amazon. For larger quantities with discounts order directly from our store.

➜ Do I get the free ebook if I order on Amazon?

Yes absolutely! It will be emailed to you as soon as your order goes into ‘shipped’ status. If you have placed an order through us in the past and would like to receive your free ebook please submit a support ticket.

➜ My hair is breaking what should I do?

Our free e-book comes with the purchase of the vitamins Will include hair regimen advice that will guide you through all aspects of caring for your hair.

➜ How do I place an order?

To place an order, select your items and place them in your shopping cart. You will then be taken to the Checkout Screen where you can review and purchase your items.

➜ How do I pay?

PayPal only!

➜ Where do you ship?

Ebooks are can be downloaded worldwide. Elongtress Vitamins are currently shipping to the USA only. As the purchaser you will be responsible for providing the correct mailing address as Blackhairinformation.com cannot accept responsibility if packages are sent to the wrong address.

If a package is returned back to the shipping department due to an error or an incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Elongtress.co.uk cannot accept responsibility if packages are not received due to customer error.

Your shipping fee will be calculated during the checkout process and it will depend on the weight of the items you are ordering.

How long does it take to process my order?

We ship Monday-Friday and process all orders made within 48 hours (holidays and weekends excluded). Orders that are submitted on weekends or holidays will be processed on the next business day.

How do I track my order?

When your order is ready to be shipped, you will receive shipment confirmation e-mail. Our orders are dispatched usually within 1-2 business days after the order has been placed and will arrive 7-10 business days after it is shipped. Your confirmation e-mail will contain dispatched details as well as your tracking number. To track the order, please refer to the Track and Trace on the delivery service website.

Please allow at least 48 hours for the carrier to scan your package. If you still do not see tracking information please submit a support ticket and we will respond back to you asap.

➜ How do I cancel or return an order?

Blackhairinformation.com stands behind the products we sell. Although we understand that for a variety of reasons, a customer may feel that a product may not work for them.

Elongtress Hair vitamins are fulfilled by Amazon and as such are covered by Amazon’s return policy. Just follow the instructions in the packing slip that arrives with your order. While we believe that our ebooks are of high quality, well written and researched, if you are disappointed with your purchase please submit a support ticket and let us know so that we can process a refund for you.

Damaged or Faulty Products

Damaged or Faulty products are also covered by Amazon’s return policy. Please refer to your packing slip.

➜ How do I contact you?

You can  submit a support ticket and we will get back to you asap.